Privacy Policy
Last Updated: 8 January 2026
1. Introduction
PR Auto Solutions (Pty) Ltd ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website at prautosolution.co.za
2. Information We Collect
We may collect the following types of personal information:
Contact Information:
Full name
Identity number (when required for vehicle documentation)
Telephone numbers
Email address
Physical address
Vehicle Information:
Vehicle registration details
Vehicle identification number (VIN)
Make, model, and year of vehicle
Service history with our workshop
Financial Information:
Payment details for services rendered
Banking information (if applicable)
Invoicing and transaction records
Communication Records:
Records of telephone calls, emails, and other correspondence
Service requests and enquiries
Feedback and complaints
3. How We Collect Information
We collect personal information through:
Direct interactions when you contact us by telephone, email, or in person
Service bookings and appointments
Completion of service forms at our workshop
Website contact forms and enquiries
Payment processing systems
CCTV footage at our premises for security purposes
4. Purpose of Processing
We process your personal information for the following purposes:
To provide car locksmith, key programming, and auto repair services
To communicate with you regarding service appointments and updates
To process payments and maintain financial records
To comply with legal and regulatory obligations
To maintain service records and warranty information
To respond to enquiries and customer service requests
To improve our services and customer experience
To send marketing communications (only with your consent)
To ensure security at our premises
5. Legal Basis for Processing
We process your personal information based on:
Contractual necessity (to provide services you have requested)
Legal obligations (such as tax and accounting requirements)
Legitimate interests (such as improving our services and security)
Your consent (where applicable, such as for marketing communications)
6. Sharing of Information
We may share your personal information with:
Third-party service providers who assist us in operating our business (such as accounting software providers)
Payment processors and financial institutions
Legal and regulatory authorities when required by law
Insurance providers (if applicable to your service)
We do not sell your personal information to third parties. All third-party service providers are required to maintain confidentiality and security of your information.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
Secure storage systems for physical and electronic records
Access controls limiting staff access to information on a need-to-know basis
Password protection for electronic systems
Regular security assessments
CCTV surveillance for premises security
8. Data Retention
We retain your personal information for as long as necessary to:
Provide ongoing services to you
Comply with legal and regulatory requirements (such as tax records for five years)
Resolve disputes and enforce our agreements
Service records and vehicle information are typically retained for a minimum of five years. Financial records are retained in accordance with South African tax legislation.
9. Your Rights
Under POPIA, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Object to processing of your information
Withdraw consent (where processing is based on consent)
Lodge a complaint with the Information Regulator
To exercise these rights, please contact our Information Officer using the details provided below.
10. Marketing Communications
If you have consented to receive marketing communications, you may opt out at any time by:
Clicking the unsubscribe link in marketing emails
Contacting us directly using the details below
Informing staff at our workshop
11. CCTV and Surveillance
Our premises are monitored by CCTV for security purposes. Signage is displayed to notify visitors of surveillance. CCTV footage is retained for a limited period and accessed only when necessary for security or legal purposes.
12. Website and Cookies
Our website may use cookies and similar technologies to improve user experience. You can manage cookie preferences through your browser settings.
13. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.
15. Contact Information
For any questions about this Privacy Policy or to exercise your rights, please contact:
Information Officer 270 Kgoši Mampuru Street Pretoria Central Pretoria, 0001
Email: reception@prautosolutions.co.za
Telephone: 012 321 2839
Phone: 079 848 4354 / 079 848 4354 / 064 558 1123
16. Information Regulator
If you believe we have not handled your personal information properly, you may lodge a complaint with:
Information Regulator (South Africa) JD House, 27 Stiemens Street Braamfontein, Johannesburg, 2001
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg
RMI Accredited Mechanic
Fully certified mechanics with professional standards and insurance backing.
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